Thank you, for shopping at Brand Zone. We value your satisfaction and aim to make your shopping experience as seamless as possible. Please read the following policy carefully to understand your rights and obligations when returning items purchased from our store.

1. Return Timeframe: You have 7 days from the date of purchase to initiate a return. If 7 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange. To complete your return, we require a receipt or proof of purchase. 

2. Eligibility Criteria for Returns: To be eligible for a return, the item must meet the following criteria:

• Unused and in the same condition as received.
• In its original packaging.
• To complete your return, we require a receipt or proof of purchase.

3. Partial Refunds: Partial refunds may be granted under the following circumstances:

• If the item is not in its original condition, damaged, or missing parts not due to our error.
• If the return is made more than 7 days after delivery.

4. Refund Process: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and credit will be applied to your original method of payment within a specific timeframe.

5. Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account, contact your credit card company, and then your bank. If you still haven’t received your refund, reach out to us at support@brandzone.shop for assistance.

6. Sale Items: Only regular-priced items are eligible for refunds. Sale items are partially refunded based on their current value.

7. Exchanges: We only replace items if they are defective or damaged. To initiate an exchange, please email us at support@brandzone.shop and send the item to the address 29, KUMAR TALKIES, DLN Road, Dildarnagar Bazar Sub Post Office, GANDHI MARKET, Dildarnagar, Ghazipur, Uttar Pradesh, 232326.

8. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

9. Shipping Returns: You are responsible for shipping costs when returning items. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items. To return your product, you can mail your product to: 29, KUMAR TALKIES, DLN Road, Dildarnagar Bazar Sub Post Office, GANDHI MARKET, Dildarnagar, Ghazipur, Uttar Pradesh, 232326.

For any further assistance or inquiries regarding refunds and returns, please contact us at support@brandzone.shop

Thank you for choosing Brand Zone. We appreciate your business with us!